DOI Bruce Rauner Governor Anne Melissa Dowling, Acting Director

Consumers Call Toll-Free (Within Illinois)

Health Insurance and HMO Inquiries

Office of Consumer Health Insurance
(877) 527-9431 (Toll-Free)

Medicare Beneficiaries & Caregivers Inquiries

Senior Health Insurance Program (SHIP)
(800) 548-9034 (Toll-Free)

All Other Consumer & Healthcare Provider Inquiries

Consumer Assistance Hotline
(866) 445-5364 (Toll-Free)

Office Locations

Springfield Office Chicago Office

320 W. Washington Street [View Map]
Springfield, IL

Main (217) 782-4515
Main Fax (217) 782-5020
Consumer Complaints Fax (217) 558-2083
TDD (866) 323-5321

122 S. Michigan Ave., 19th Floor
Chicago, IL

Main (312) 814-2420
Consumer Complaints (312) 814-2420
Fax (312) 814-5416


The Department can also aid Spanish, Polish, Korean, Japanese, Urdu, Hindi, and Bengali speaking consumers.

Other Phone Numbers


Public Pension
(800) 207-6958

E-Mail Addresses

Speakers/Presentations - Request a speaker or presentation from the Illinois Department of Insurance

Insurance - Consumer/Provider Questions, Complaints, Claims, Premiums, General Information

Licensing - Producer, Education, and Other Licenses, License Lookup

Public Pension - Police, Firefighters, IMRF

Web - Website Problems Only