Complaint Statistics for 2003
Complaint Statistics Press Release
The Department has changed the way it reports consumer complaint data starting in 2003 (2002 complaint statistics), providing the information in a simpler format. The Department is no longer listing ratios and rankings for companies. The past use of complaint ratios was difficult to explain and a company's rank was often misinterpreted. By providing only the essential information, The Department can supply the information consumers need to make better-informed decisions when choosing an insurance company.
Composite of Insurance Complaints
Comparison of Complaints by Coverage and Reason
Complaints Statistics of Insurance Companies By Coverage Type
- Private Passenger Automobile
- Homeowners
- Individual Accident and Health
- Group Accident and Health
- Group Credit Accident and Health
- Individual Life
- Health Service Organizations - Complaints - Illinois Members Only
- Limited Health Service Organizations - Complaints - Illinois Members Only
- Health Maintenance Organizations - Complaints - Illinois Members Only
- HMOs and Health Service Organizations with No Illinois Enrollment at Year End 2003
- Illinois Licensed Health Maintenance Organizations Having Commercial Enrollment but No Complaints in 2003